Library Services

Ask a Librarian Service

In Person

Head to the Reference desk on the library’s first floor. The reference desk operating hours are: Sunday to Thursday from 9:00 am till 4:00 pm.

By Telephone

Internal Call Egypt: (02) 2618 6100/110 ext: 1105 - Hotline 16383
From abroad: 2 (02) 2618 6100/110 ext: 1105
Phone service operating hours operating hours Sunday to Thursday from 9:00 am till 4:00 pm

By Email

[email protected] 

My Library Account

Library patrons may use their library account for a variety of services provided by the library such as accessing the catalogue, as well as renewals, requests, recalls, and updating personal information. Creating a library account to make use of the online library services requires:
  • Your ID number
  • Your Personal Identification Number (PIN) which shall include any combination of alpha-numeric characters. Steps are available for setting your Personal Identity Number (PIN), include a facility to change your PIN.
  • If you face any problem with your library account, you can visit or call the circulation desk on: 26186111 ext. 1105

Off-campus Access Login

To access electronic resources off campus library users must make sure that their computers appear on the university network. This is achieved by installing Virtual Private Networking (VIP) software and have it running.

For more information or help on getting installed please contact the library Help Desk or ITS .

Document Delivery & Requesting Items

Students, staff, and faculty members can use the document delivery service to request and borrow materials not available in university library collections. Requested items shall be collected and returned at the library Help Desk.
For assistance please contact:  [email protected]

Photocopying, Scanning and Printing

The FUE Library provides a full range of on campus photocopying, Scanning, and printing services are strictly governed by a copyright law of photocopying, which stipulates that only ten percent of any book or document may be photocopied.

Wireless Network Service

The university library provides students and staff with a wireless network that can be accessed from inside the library. This network allows students and staff to access library materials and the Internet from laptop computers anywhere within the library building.

Disability Services and Assistive Technology

The university library provides access to any users, who may have disabilities. The library is located on the second floor of the main administration building and accessible by elevator from the main entrance on ground level. The assistive technology area has height adjustable desks for wheelchair and ergonomic chair users, and is equipped with modern, user friendly technology, such as Personal Computers (PCs), scanners, photocopiers, projectors etc.
  • The assistive technology area has height adjustable desks for wheelchair and ergonomic chair users, and is equipped with modern, user friendly technology, such as Personal Computers (PCs), scanners, photocopiers, projectors etc.
  • Restrooms and lockers are available for use of disabled library users. For assistance, contact or visit the library Help Desk.
  • The library staff are available to assist disabled library users with various services, including locating and fetching books, bound journals, tapes, DVDs, and CDs.
  • Library staff can also assist disabled users with fifty pages or less of photocopying, on condition that a twenty-four hours advance request for any photocopying is made, as the ability to provide photocopying on demand cannot be guaranteed. For assistance with photocopying, please contact (NAME, contact no., email) or visit the library Help Desk.
  • Research assistance, such as keyboarding a computer search or consultation for help in papers and assignments, is available from library staff, provided an appointment has been made in advance.
  • Telephone assistance for searching out items on the online catalogue (LibLime Koha), as well as extensions for reserves or loan periods are also available for disabled patrons.

Reference Services

The library offers diverse electronic and printed resources to help users find information that they nay need for completing assignments and research. Research assistance is conducted by the reference staff, who make themselves available to help library users find their way to library resources and begin the process of locating the information they want, be it in print or electronic format. The reference area contains numerous Internet computer workstations that give access to the library’s online catalogue and various other electronic information resources. Moreover, the reference services has a collection of reference books, which cannot be removed from the library.


There is a service for borrowing and returning books to and from users. To borrow books you need first to create an account at the circulation desk with a valid university ID and to check out books, you must bring the book or material to the library’s circulation desk The date on which you must return the books will be stamped on the inside of the front cover.


The loan of books for undergraduate students can be extended for an extra week after the date it is due for return, unless the items are needed by another library member who has reserved them. Renewals can be made in person or online through the user’s library account.

Returning Books

Books should be returned on or before the due date. If books are not returned on time to the library staff at the circulation desk, the borrower be fined.


To ensure fair usage, the library allows members to recall books that have already been checked out. This is done by filling out the recall form, by which the library sends notice to the borrower to bring the book back within a week, otherwise a fine is applied. Please note that this also allows for someone else to recall a book that you have borrowed.


To reserve a book please follow the following steps:

1- Create a user name and password.
2- Log-in and search the catalogue for the required book.
3- Click on the icon “Place Hold” in front of the required book.
4- Your name will be added to the waiting list for the reservation of the book.
5- Books can only be reserved if they are on loan to another borrower. If the book is available in the Library you are expected to come and retrieve it from the shelf in person and in this case the library staff will not contact you in this case.
6- As soon as your reserved item has been returned, a library staff member will e-mail or telephone you if you are next on the list.
7-The book will be held on reserve for you at the library counter for two working days after its return. It will then be returned to the shelf.

Returning materials

Borrowed items must be returned to the circulation desk on time. Overdue material will be charged accordingly.

Reserved Items

Reserved items are materials with useful reference resources that are kept in the library and are not available to be checked out and borrowed. These may be books or electronic items. The maximum time for consulting a reserved item is one hour. If a reserved item is lost by a student or even taken out of the library by mistake, a fine shall be applied.

Current awareness

This service provides faculty updated information on new arrivals of books, periodicals, and electronic databases in their fields. 

Newspapers and magazines

The library has subscribed to the following newspapers and magazines for general and cultural use: Al- Ahram Weekly - Teen Stuff - The Economist – Time, etc.

Media services

The mission of the media service is to support the audiovisual needs of the university library students and faculties by providing access to audiovisual materials in different formats.

The collection comprises DVDs, CD-ROMs, and media facilities that support teaching, learning, and research across the university, while making material available for use in the library.

Students can search the media collection, which includes CDs, DVDs, through our main catalogue. Once you find what you are looking for, type the call number and then go to the circulation desk to bring it to you.

Group Study Rooms

In the university library there are two study rooms for individuals who desire a private and quiet atmosphere. They can be used free of charge by any of the following users:

Academics and university professors
Graduate students
Post-doctoral students
Users with special needs.

A valid university ID card and a proof of belonging to one of these groups must be presented at the reservation desk to make a study room reservation.
Instructions for group study rooms:
Reservations can only be made by librarians.
The rooms cannot be assigned to other students without reference to a librarian.
No more than five people may use these rooms at any one time.
The library and librarians cannot be held responsible for any personal belongings left in these study rooms, viz. laptops, cell phones, money, etc.
Reservations will be canceled if the group is more than half an hour late.
Students must be quite and not disturb other users of the rooms. If this is ignored, the reservation will be canceled by librarian.
Members of the library who have made a reservation of a study room shall be responsible for any damage caused to the room.

Training sessions (Citation tools) 

Library Services There are many software tools available to help students and researchers collate and manage citations and references. Here are a few recommendations from library staff. If after reading this documentation you require further assistance in enabling reference management software to work with library resources please contact main library.

EndNote: is a commercial reference management software package, used to manage bibliographies and references when writing essays and articles. It is produced by Thomson Reuters.



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