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Communication Skills

Course Code : CS 100

Course Hours :16 hours


Course Description

This workshop helps delegates express themselves assertively in order to get what they want. In particular, they will learn the differences between aggressive and assertive behavior, correct body language, what to say to get results, how to make a request, how to criticize and how to boost their confidence. The workshop contains a large number of practical exercises designed consolidate the acquired skills.

Learning Outcomes

By the end of the course, the participant will be able to:

  • Understand assertiveness
  • Recognize the difference between assertiveness and aggressive or passive behavior
  • Construct your sentences to get your message across confidently
  • Learn how to appeal to emotions
  • Present views systematically and assertively
  • Take advantage of body language to say and get what is wanted
  • Recognize passive-aggressive behavior
  • Deal with passive-aggressive behavior
  • Present your request
  • Distinguish between different behaviours using non-verbal communications
  • Criticize and change someone‚Äôs behavior

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