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Total Quality Management

course code : tqm 001

course hours : 25 hours


Course Description

Total quality management (TQM) is a management approach to long-term success through customer satisfaction. This training course in TQM will teach you how to use a combination of strategy, data, and effective communication to integrate quality into all aspects of your organization.

Learning Outcomes

By the end of the course, the participant will be able to:

  • Realize the importance of quality models;
  • Understand various quality concepts;
  • Understand TQM philosophy;
  • Communicate the importance of customer focus TQM;
  • Apply TQM improvement tools to enhance customer satisfaction and improve processes;
  • Ability to implement the TQM approach in an organizations for continuous quality improvement;
  • Ability to advise management for the TQM-approach development.

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