Future University In Egypt (FUE)
Future University is one of most promising private universities in Egypt. Through excellence in teaching, research and service, Future University strives to provide a comprehensive, high-quality education that prepares our graduates to be future leaders.
90th Street
New Cairo

Ghada Refaat

Basic information

Name : Ghada Refaat
Title: Associate Professors of Management Information Systems
Google Schoolar Link
Personal Info: Associate Professors of Management Information Systems (MIS) at Faculty of Commerce & Business Administration


Certificate Major University Year
PhD Philosophy, Information technology Brunel University 2006
Masters Science, Information technology Nottingham University 1999
Diploma Information Engineering Information Technology Institute 1994
Bachelor Electronics and Communication Cairo University 1991

Teaching Experience

Name of Organization Position From Date To Date
Future University in Egypt Associate Professor 01/01/2012 01/01/2018
Graduate School of Education - AUC lecturer 01/06/2011 31/08/2012
Department of Business & Information Systems - French University in Egypt Lecturer 01/09/2008 31/07/2012
USAID Funded Projects Information Systems & Monitoring & Evaluation Director 01/07/1998 31/07/2012

Researches /Publications

The Intention to Use Mobile Student Portal: A Mobile Human Computer Interaction Study in a University Context in Egypt - 01/1



Mobile devices are increasingly being used as platforms for interactive services. However, factors affecting adoption of mobile services in some specific contexts, such as student portals, are still underresearched. This paper reports thematic analyses of semistructured interviews conducted with 52 undergraduate users of mobile student portal in a developing country. The results uncover design features affecting the use of mobile student portals, such as (1) Content Sharing, comprising an Integrative Design to share posts from the mobile portal to social media, (2) Personalized Content and Notification, for personalized notification based on student’s academic status, (3) Location-Aware notification, providing location-based updates, (4) User Control, allowing to choose content formats and details level, and (5) Context Switching and Interrupted Behavior, leading to the need for displaying content in small, meaningful chunks to help pick up after interruptions of messages and calls. The findings suggest design recommendations for mobile student portal, in specific.

Download PDF
Improving Relevance of Information Retrieval Systems and User’s Preferred Search Language - 01/1



Purpose: Enhancing relevance of search results is becoming a crucial challenge for search engines. Collection of implicit and explicit feedback as indicators of search result relevancy is currently a growing interest in information systems research. The current study pioneered investigation the users’ preferred search language effect on the relationship between a number of implicit indicators (dwell time, number of clicks, and amount of scrolling) and user explicit rating. Methodology: A lab experiment was conducted included 48 Arabic native speakers divided in 2 groups, where only one group was given the option to select a preferred search language. Implicit feedbacks were collected via recording software, while participants performing a self-pre-defined search task. Implicit data were compared with the explicit rating of search result relevance, completed by the users via a five point scale. The effect of preferred language on the relationship between implicit and explicit data was assessed for the two groups using correlation significance testing. Findings: The study suggested cost-effective method for understanding user behavior in the context of multi- languages search-based recommender systems through the use of implicit feedback. The study verified the power of dwell time, number of clicks, and amount of scrolling in the prediction of search results relevance. The study suggested that this power is strengthened when users are given the option to select a preferred search language. The current results also suggest that using various user feedback within the same context, such as number of clicks and amount of scrolling, provides advantages over using dwell time alone, confirming the prediction strength of these implicit constructs over dwell time. Finally, the present study suggests that the prediction performance of dwell time varies from factual to intellectual task type. The results of the present study can contribute to a improve search result relevance for search-based systems.

Download PDF
A Suggested Cloud Computing-Base E-commerce Adoption Model for Developing Countries - 01/0



E-commerce can play a major role in boosting economics of developing countries, however, in these countries; e-commerce adoption is still under developed. While cloud computing technology uplift e-commerce in some communities, by providing access to low cost internet-based infrastructure; little is known about cloud computing use for e-commerce in developing countries. This paper suggests a cloud computing-based e-commerce adoption model, collecting survey data from managing directors of 175 ICT companies in a developing country. Organization’s awareness of potential benefits and risks of this technology, as well as organization’s technological, business, and manpower resources and compatibility of these resources with cloud computing technologies, were all found to be significant predictors of e-commerce adoption. Governmental support in terms of legal and telecommunication infrastructure, also credibility of local cloud service providers, were both found to be significantly affecting cloud computing-based e-commerce adoption. Small and medium firms were found to be more ready to adopt cloud computing e-commerce, where return on investment was found to be higher when compared with large firms. Firms linked to global customers and international business partners were most likely to spearhead of the cloud e-commerce even if this is not the cheapest option. Practical implications for government, service providers, and business managers were discussed.

Download PDF
Understanding How Learners Use Massive Open Online Courses and Why They Drop Out: Thematic Analysis of an Interview Study in a Developing Country - 01/0



This paper presents a qualitative study on Massive Open Online Courses use in a developing world context. Data was collected from 52 undergraduate and postgraduate learners via semi structured interviews. Learners were encouraged to select from various platforms according to their preference, and to actually register to the course as part of a self-learning activity. Interviewing sessions were conducted eight weeks after the participants’ registration, thematic analysis technique was used aiming to reveal their authentic learning experience concerning dropout. The findings support the applicability of a number of suggested factors from previous studies on retention for E-learning in general and for Massive Open Online Courses specifically, such Course Design, Technology Employment, Interactivity and Rapidity. However, results of this research uncover the importance of additional factors such as: Learner Control, where users can design their own long term learning track from various course modules. Novel design factors were also uncovered in this research such as: Integrative Design to comprise learners’ own accounts on web2.0 and social media; as well as, Independent Design, where course’s modules can be taught separately and learners need not to complete an overall course, rather pick modules from various courses. Mobility and Language are identified as important decisive factor for users to dropout/ completion on Massive Open Online Courses. This research also highlights the importance of Diversity and Novelty for this type of E-learning application. The research reveals the Multitasking Behavior of users, leading to the need of Easy to Scan contents. The findings provide a basis for improving the understanding towards reasons for Massive Open Online Courses drop out and suggest a number of practical design recommendations for designers and providers.

Download PDF
Hone, K. and El Said, G., R. (2016). Exploring the Factors Affecting MOOC Retention; A Survey Study. Computers & Education, Vol. 98, Issue 1, April 2016, Pages 157–168. ELSEVIER publication, ISSN: 0360-1315. - 01/0


Kate Hone & Ghada R. El Said


opportunities to a global audience. However, evidence suggests that only a small proportion of MOOC participants go on to complete their courses and relatively little is understood about the MOOC design and implementation factors that influence retention. This paper reports a survey study of 379 participants enrolled at university in Cairo who were encouraged to take a MOOC of their own choice as part of their development. 122 participants (32.2%) went onto to complete an entire course. There were no significant differences in completion rates by gender, level of study (undergraduate or postgraduate) or MOOC platform. A post-MOOC survey of students' perceptions found that MOOC Course Content was a significant predictor of MOOC retention, with the relationship mediated by the effect of content on the Perceived Effectiveness of the course. Interaction with the instructor of the MOOC was also found to be significant predictor of MOOC retention. Overall these constructs explained 79% of the variance in MOOC retention.

Download PDF


Award Donor Date
Future University in Egypt Academic Service Award (2018) - FUE - Egypt Future University in Egypt 2018
Main Reviewer for papers of the International Conference on Information Systems 2015. Main Reviewer for papers of the International Conference on Information Systems 2015. 2015
Academy for Education Development (AED) Employee Yearly Award Academy of Educational Development - AED - United States 2004
Master of Science Award School of Computer Science and Information Technology - Nottingham University - United Kingdom 1999
Software Skills Development Program Diploma Award Information Technology Institute - Cairo 1994

Follow us on

Visit the Faculty