Author : Ghadeer Badr
Source : Archives of Business Research
Date of Publication : 08/2018
Abstract :
The purpose of this research is to analyse the effect of perceived supervisor support,
job conditions and gender differences on perceived organization support. Previous
literature was explored, and accordingly research hypotheses were posed. Employees
working in the call centres of the multinational mobile communication organizations
were selected as the sample of the study. Interviews with Key personnel along with
experts Human Resources professors were held prior to distributing the
questionnaires with the objective of exploring the selected domain characteristics.
Research questionnaire was developed using previously published, sound and reliable
scales to measure the selected constructs. A total number of 700 self-administered
questionnaires were distributed in Cairo and Giza governorates. Statistical analysis was
conducted and the results showed a positive relationship between perceived
supervisor support and perceived organization support, job conditions and perceived
organization support and that females possessed higher levels of felt organization
support compared to males. The discussion of results, managerial implications, and
research limitations were explored based on the research findings.
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